(Fay., NC, USA)
I have tried time after time to remain calm when I speak with customer representatives because they are not all bad. However, there are some that makes me absolutely crazy. My cell phone provider could learn a thing or two about customer service. If I am lucky enough to get someone that I can understand, or understands my problem, I am on hold FOREVER. My most recent experience was with a cell phone rep that obviously had a bad day. I explained my problem and I was on hold for 40 minutes while the representative was trying to figure out how and why they made a mistake of overcharging me $5 on my bill; he could not help me, so when I asked for his supervisor he actually laughed and hung up on me!!! OMG! How upsetting!! I felt smoke coming out of my ears. All in all, I finally spoke with a supervisor and everything worked out, only after spending an additional 25 minutes on hold!!
Join in and write your own page! It's easy to do. How? Simply click here to return to Customer Service Quotes and Sayings.